Help and FAQs

If your order wasn't suitable and you wish to return it, you may Contact Us and one of our Customer Service representatives will help you with the return process. For more details, please go through our Return/Refund Policy below.

We are proud to offer a convenient return and exchange policy. We will accept the exchange or return of a product provided that:

• • Refunds will be done only through the Original Mode of Payment.
• • The item is returned within 14 days from the delivery date (or, in respect of a discounted product, the relevant sale period is shorter).
• • The item is returned with its original receipt (bank statements will not be accepted).
• • The item should be unused and in its original packaging.
• • If the item was purchased as part of a special multi-buy offer, then the entire order needs to be returned.
• • Please note that outdoor items post assembly or installation are ineligible for return.
• • For prepaid purchases, you may return your purchased items by logging into your profile on our website. If you have not created a profile on our website, please contact customer support to help you with the return. The refund usually takes 10-14 working days after a thorough quality check and acceptance from the warehouse.
• • If your order was a click-and-collect order, then you may easily visit any of our stores to return your item and have your paid amount refunded instantly in cash.

If you are encountering an issue with your purchase, please reach out to our customer support working to resolve any issue our customers might have. You can write them on help@elctoys.com or dial 8005654 from your phone.

The elctoys.com team is happy to refund the delivery cost if a mistake had been made by the team, such as an incorrect item sent, or product was damaged, etc. Unfortunately, delivery costs cannot be refunded when an item is returned directly to one of the Early Learning Centre stores, or if the receiver no longer wants the item. In these instances, ELC Toys would be happy to refund the value of the item. Please see the conditions of return on the Return policy page.

We accept all major credit cards (visa, mastercard & american express) and Apple Pay for a convenient and secure checkout experience.

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind and want to cancel your order, follow the below-mentioned steps.

• • Guest users- If you placed the order as a Guest, then please contact our Customer Service Team to request your return. I Will use all reasonable endeavors to cancel it providing your order has not yet been shipped. If the order has been shipped such cancelation will be treated as a return. Please refer to our Return section below for further information.
• • Registered customers- Cancel your order under My account as long as the order has not been processed by our warehouse team (You will see status – Processing if the order has been processed).If your order has already been processed, however, it is not shipped contact our Customer Service Team at 800 5654 in the UAE to cancel your order and we will use all reasonable steps to cancel it providing your order has not yet been shipped. If the order has been shipped such cancelation will be treated as a return. Please refer to our Return section in the FAQs for further information.

When you are ready to checkout on elctoys.com, enter the promotional code into the 'Promotional Code' box and proceed with your checkout. The offer will be applied to all applicable items in your basket at the time of entering the promotional code.